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Legislative Services Building, 90 State Circle, Annapolis, MD 21401
(410) 946-3519, (301) 970-3519; 1-800-492-7122, ext. 3519 (toll free)
Legislative Services Building, 90 State Circle (from College Ave.), Annapolis, Maryland, January 2018. Photo by Diane F. Evartt.
The Electric Universal Service Program originated from the 1999 restructuring Electric Competition Law, and the Electric Customer Choice and Competition Act of 1999, which provided funds for an ongoing and non-lapsing universal service program. A universal service program helps low-income customers maintain electric service, and provides customer bill assistance and payment programs, termination of service protection, and policies and services that help low-income customers reduce or manage energy consumption in a cost-effective manner.
In July 2000, when collection of universal service funds from customers started, the Office of Home Energy Programs under the Department of Human Resources (now Department of Human Services) began operating the Electric Universal Service Program. Made up of three parts, the Program includes: bill payment assistance, arrearage retirement payments, and weatherization.
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