WORLD TRADE CENTER—BALTIMORE
Mary B. Hughes, Director
(410) 385-4707

Operated by the Maryland Port Administration,
the World Trade Center—Baltimore opened in 1977.
The Center markets the port of Baltimore, the city of
Baltimore, and the State of Maryland to the world
through the World Trade Center Associations, which
has over 200 members in 54 nations.

MOTOR VEHICLE
ADMINISTRATION

W. Marshall Rickert, Administrator
William J. Long, Chief Deputy Administrator

6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062 (410) 768-7274

24-HOUR RECORDED MVA INFORMATION

From Baltimore metropolitan region
....................... (410) 768-7000
From Prince George's County . . (301) 350-9770
From Montgomery County .... (301) 948-3177

MVA CUSTOMER SERVICE CENTER

Telephone numbers listed below are toll free from
the areas indicated.

From Washington, DC, metropolitan area
...................... (301) 950-1MVA
....................... (410) 950-1682
From out-of-state ............ (301) 729-1567
TTY for deaf. ............... 1-800-492-4575
Motorcycle Safety Training. .... 1-800-638-1722
Vehicle Emissions Inspection . . . 1-800-638-8347

Duties of the Motor Vehicle Administration began
in 1910 when the Office of the Commissioner of Motor
Vehicles was established (Chapter 207, Acts of 1910).
The Commissioner was authorized to issue drivers'
licenses and, from 1914 to 1935, employed Motorcycle
Deputies to enforce traffic laws throughout the State.
The Office became the Department of Motor Vehicles
in 1943 (Chapter 1007, Acts of 1943). In 1970, the
Department was renamed the Motor Vehicle Admini-
stration and placed within the Department of Trans-
portation (Chapter 526, Acts of 1970).
The Administration issues motor vehicle certifi-
cates of ride and registration, and drivers' licenses.
Welcome to Maryland, a free pamphlet designed to aid
new Maryland residents in obtaining a driver's license
and vehicle registration, is available from MVA's Divi-
sion of Public Information: (410) 950-1682.
The Administration is organized by five func-
tions: General Administration; Management Serv-
ices; Field Operations; Driver Services; and Vehicle
Services (Code Transportation Article, secs. 12-101
through 12-209).

GENERAL ADMINISTRATION
Thomas Bongiovani, Associate Administrator
(410) 787-7895

General Administration, formerly Planning and
Engineering, encompasses Planning and Facilities
Development, Data Systems Development, and
Customer Service.

MANAGEMENT SERVICES
Joseph A. Vicchio, Associate Administrator
(410) 768-7384

Management Services oversees five divisions:
Public Information; Human Resources; Auditing;
Departmental Services; and Fiscal Affairs.

FIELD OPERATIONS
Thomas M. Walsh, Associate Administrator
(410) 768-7451

Field Operations oversees four divisions: Field
Services; Licensing and Consumer Services; Motor-
cycle Safety; and Investigative Services.

DIVISION OF FIELD SERVICES
Rebecca Cody, Director
(410) 768-7332

The Division of Field Services oversees Branch
Offices, Express Offices, and the Telephone Cus-
tomer Service Center of the Motor Vehicle Admini-
stration. In 1969, the Division was created to fulfill
the Motor Vehicle Administration's commitment to
decentralize its public services through a series of
branch offices. By 1972, eight full-service branch
offices were serving citizens throughout the State.
In 1986, thirteen full-service facilities were custom
designed and placed strategically to provide 95% of
Maryland's residents with a 30-minute or less drive
to an MVA office.

MVA BRANCH OFFICES

The Administration's main office and thirteen
branch offices offer a range of services, including vehicle
registration, driver licensing, driver testing, license re-
view hearings, driver rehabilitation clinics, title and
driver record information, and sales of license plates.
Six Express Offices are available to customers who wish
quickly to obtain only driver-related services.

DIVISION OF LICENSING & CONSUMER
SERVICES
Ronald E. Forbes, Director

6601 Ritchie Highway, N.E., Room 101
Glen Burnie, MD 21062 (410) 768-7421

The Division of Licensing and Consumer Serv-
ices licenses motor vehicle dealers, manufacturers,
wreckers and scrap processors, professional driving
schools, and title service agents. With its licensing
and investigative powers, the Division ensures that