450 /Department of Transportation

dealers and others in the automotive business
honor their agreements and warranties. Consumer
complaints are handled by the Division.

DIVISION OF MOTORCYCLE SAFETY
Andrew S. Krajewski, Coordinator

6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062 (410) 768-7328

The Division of Motorcycle Safety was created in
1983 (Chapter 674, Acts of 1983). The Division
works to improve motorcycle safety by rider education
and a comprehensive public awareness program that
promotes the concept of "sharing the road."

DIVISION OF INVESTIGATIVE SERVICES
C. V. Kendall, Director

6601 Ritchie Highway, N.E., Room 102
Glen Burnie, MD 21062 (410) 768-7218

The Division of Investigative Services investi-
gates violations of the Maryland Vehicle Law, in-
cluding fraudulent drivers' licenses and vehicle
ownership documents. Following complaints of al-
cohol or drug abuse, or physical or mental impair-
ment, individuals applying to reinstate driving
privileges are investigated by the Division. The Di-
vision enforces provisions of the Maryland Vehicle
Law concerned with compulsory insurance, titling,
and registration. Upon request, the Division also
provides support to local law enforcement agencies.
The Division's Telecommunications Center pro-
vides motor vehicle information to law enforcement
agencies daily from 8:00 a.m. to midnight. The
Center is linked to the National Crime Information
Center (NCIC), and the Maryland Interagency
Law Enforcement System (MILES).

DRIVER SERVICES
Melvin Holmes, Associate Administrator
(410) 768-7689

Driver Services is responsible for three divisions:
Licensing and School Vehicle Safety; Driver Con-
trol and Records; and Administrative Adjudication.

Col. John L. Lyding, Director

6601 Ritchie Highway, N.E., Room 207
Glen Burnie, MD 21062 (410) 768-7256

The Division of Licensing and School Vehicle
Safety conducts examinations of all new drivers and
renews motor vehicle drivers' licenses.
Examinations test vision, knowledge of motor
vehicle laws, and ability to operate a motor vehicle
safely. Licensees also must meet age requirements.

Maryland licenses are classified according to the
type of vehicle the driver will operate. The five kinds
of licenses are:

Class A—tractor-trailers
Class B—trucks over 20,000 lbs. gross weight
Class C—buses
Class D—automobiles, station wagons, &
trucks up to 20,000 lbs. gross weight
Class E—motorcycles

Examinations are held at the Motor Vehicle Ad-
ministration in Glen Burnie and at branch offices in
Annapolis, Baltimore City, Chesapeake City, Eas-
ton, Gaithersburg, Hagerstown, Largo, LaVale,
Salisbury, and Waldorf. Examining and licensing
teams also conduct driver examinations at fourteen
other locations throughout the State.
The Division also administers the Commercial
Drivers License Programs and ensures that each
school bus is inspected for safety three times a year.

DIVISION OF DRIVER CONTROL & RECORDS
Victoria D. Whitlock, Director

6601 Ritchie Highway, N.E., Room 124
Glen Burnie, MD 21062 (410) 768-7681

The Division of Driver Control and Records
oversees three programs: Driver Review and Rein-
statement; Driver Improvement; and Alcohol Edu-
cation. The Division also is assisted by the Medical
Advisory Board.
The Driver Review and Reinstatement Program
helps rehabilitate unsafe drivers and identify per-
sons who demonstrate dangerous attitudes about
driving. Based on hearings held for errant drivers,
license reviewers recommend administrative action
regarding an individual's driving privileges. The
Driver Improvement Program was established in
1962 to improve the attitudes of problem drivers.
It consists of weekly sessions held for four weeks at
one of MVA's full service offices. The Alcohol Edu-
cation Program is a course for first offender social
drinkers charged with alcohol-related offenses. It
consists of weekly sessions held for six weeks.
The Division suspends the driving privileges of
individuals who fail to appear in court after receiv-
ing a motor vehicle citation. The Division also
distributes citation books to law enforcement offi-
cers and accounts for citations issued.
Within the Division, are the central license file
and the case history files. Certified copies of driving
records are available from the Division.