9-1-1 SPECIALIST RECRUITMENT & RETENTION WORKGROUP

Appointed by Governor: Ashley N. Burgan; Cathryn Caw; Charlynn F. Flaherty; Tamara Haney; Bryant K. Mitchell; Tenea L. Reddick; Robert Stevenson; Shariff Q. Thomas; Cecilia M. Warren.

Appointed by Senate President: Mary Beth Carozza; Cheryl C. Kagan.

Appointed by House Speaker: Teresa E. Reilly; Jamila J. Woods.

Appointed by Maryland Association of Counties: Nathanael J. Cooney; Stacey E. Norton.

Ex officio: Christy Collins, Ed.D., designee of Secretary of Emergency Management; Maj. Tawn M. Gregory, designee of Secretary of State Police; Randy Linthicum, designee of Executive Director, Maryland Institute for Emergency Medical Services Systems.

Staff: Arnold H. Adja; e-mail: arnold.adja@maryland.gov
Lisa Tran; e-mail: lisa.tran@maryland.gov
c/o Department of Legislative Services
Legislative Services Building, 90 State Circle, Annapolis, MD 21401
1-800-492-7122, ext. 5400 (toll free)

Staff: Michael Marshall
c/o Maryland 9-1-1 Board
Department of Emergency Management
7229 Parkway Drive, Suite 200, Hanover, MD 21076
(410) 517-3600
e-mail: mike.marshall@maryland.gov

• Interim Report, February 4, 2025

In June 2024, the 9-1-1 Specialist Recruitment and Retention Workgroup was authorized by the General Assembly (Chapters 911 & 912, Acts of 2024).

The 9-1-1 phone number can be called to request emergency assistance or report an emergency situation.

Maryland's original 9-1-1 System was authorized in 1979 and carried out by the Emergency Number Systems Board (now Maryland 9-1-1 Board). That 9-1-1 system is based on landline phones. Next generation technology provides more accurate caller location information and more efficient response.

The Workgroup charge is first to review the reports of the Commission to Advance Next Generation 9-1-1 Across Maryland. Then, the Workgroup will identify and examine recruitment and retention challenges that affect 9–1–1 specialists in Maryland.

Authorization for the Workgroup ends December 31, 2025.

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