WORKGROUP TO STUDY IMPLEMENTATION OF AN EXPANDED 3-1-1 NONEMERGENCY SYSTEM

Chair (chosen by Commission): Cheryl C. Kagan
Co-Chair (chosen by Commission): Sara M. Elalamy

Appointed by Senate President: Cheryl C. Kagan; Paul D. Corderman.

Appointed by House Speaker: Tiffany T. Alston; Lesley J. Lopez

Appointed by Executive Director, Maryland Association of Counties: Charlynn Flaherty; Kevin Kinnally; Karen Saymansky; Barry Scheitlin; Chris Thompson.

Appointed by Director, Maryland Municipal League: Christina Cornwell

Ex officio: Renee Stainrod, designee of Secretary of Aging; Cecilia M. Warren, designee of Secretary of Disabilities; John E. (Jack) Markey, designee of Secretary of Emergency Management; Sara M. Elalamy, designee of Secretary of Information Technology; Christy Collins, Executive Director, Maryland 9-1-1 Board.

Staff: Sara M. Elalamy

[photo, 100 Community Place, Crownsville, Maryland]

100 Community Place, Crownsville, Maryland, July 2016. Photo by Diane F. Evartt.

In June 2025, the Workgroup to Study Implementation of an Expanded 3-1-1 Nonemergency System was authorized by the General Assembly (Chapter 17, Acts of 2025).

The Workgroup was to review the Department of Information Technology study, which evaluated the potential of artificial intelligence in creating a statewide virtual 3–1–1 portal as a source for Maryland residents to obtain nonemergency government information and services (Chapter 450, Acts of 2024). Further, the Workgroup reviewed certain areas for study and, if relevant, for potential modification or implementation. These included a review of: existing 3-1-1 services in Maryland and in other states; best practices for such a system; development of an expansion plan and portal; solutions to any problems in expansion; and identification of an appropriate State agency to oversee expansion.

Authorization for the Workgroup ended June 30, 2026.

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