ADMINISTRATION DEPARTMENT
Restructured in June 2005. Functions transferred to other units.
AGENCY ACCOUNTING & COLLECTIONS
Under Fiscal Department, merged with Insured Collections and Uninsured Subrogation to form Collections in Aug. 1999.
AGENCY RELATIONS
Within Underwriting Department, merged with Loss Report Unit and Policy Services to form Policy Services, Loss Report Center, and Producer Relations in 1997.
BUSINESS ARCHITECT
Under Information Technology Dept., abolished in June 2015.
CASUALTY & PERSONAL INJURY PROTECTION UNIT
Under Claims Department, renamed Casualty Unit in 2003 when Personal Injury Protection merged with Uninsured Unit.
CLAIMS SERVICE SPECIALISTS & PERSONAL INJURY PROTECTION UNIT
Abolished in 2002. Functions assigned to Casualty and Personal Injury Protection Unit, and Property Damage and Claims Service Specialists Unit.
CLAIMS STAFF UNIT
Under Claims Department, functions absorbed by Casualty Unit in Jan. 1999.
CLAIMS SUBROGATION
Under Claims Department, renamed Insured Subrogation in 2003.
COMMERCIAL UNDERWRITING
Under Underwriting Department merged with Private Passenger Underwriting to form Private Passenger and Commercial Underwriting in 2000.
COMMUNICATIONS & GOVERNMENT RELATIONS COMMITTEE
To promote and fulfill mission of Maryland Automobile Insurance Fund, Committee monitored and reviewed Fund's communications, outreach, and legislative efforts.
Appointed by Board Chair, Committee's three members had no set terms.
Dissolved in July 2023.
COMPUTER OPERATIONS
COUNSEL
COMPUTER OPERATIONS
CUSTOMER & COMMUNITY RELATIONS
CUSTOMER & COMMUNITY SERVICES
CUSTOMER SERVICE CENTER
FACILITIES & MAINTENANCE
FIRST-CALL EXPRESS UNIT
GOVERNMENTAL AFFAIRS & LEGISLATIVE SERVICES
GOVERNMENTAL & POLICY ADMINISTRATION
IMAGING & SUPPORT STAFF
INSURED COLLECTIONS & UNINSURED SUBROGATION
INSURED LIABILITY UNIT
LOSS REPORT UNIT
MARKETING & COMMUNICATIONS
MARKETING & OUTREACH COMMITTEE
OPERATING SYSTEMS
OPERATING SYSTEMS & COMPUTER OPERATIONS
POLICY SERVICES, LOSS REPORT CENTER, & PRODUCER RELATIONS
PRODUCER RELATIONS
PROPERTY DAMAGE & CLAIMS SERVICE SPECIALISTS UNIT
STAFF ATTORNEY
SYSTEMS & PROGRAMMING
TECHNICAL SUPPORT
UNDERWRITING DEPARTMENT
UNINSURED UNIT
UNSATISFIED CLAIMS & JUDGMENT SUBROGATION
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Communications and Government Relations Committee originated as Marketing and Outreach Committee, and reformed as Communications and Corporate Relations Committee in 2019. It assumed its current name in 2022.
Under Information Systems, merged with Operating Systems to form Operating Systems and Computer Operations in Jan. 1999.
In Oct. 2013, legal representation removed from Office of Attorney General (Chapters 73 & 74, Acts of 2014).
Under Information Technology, renamed Computer Operations and Technical Support in 2011.
Abolished in Aug. 1999.
In Oct. 2013, merged with Producer Relations to form Marketing and Communications.
Abolished in 2014.
Under Deputy Director, merged with Imaging and Support Staff to form Administration Department in 2002.
Under Claims Department, abolished in July 2013.
Renamed Government Relations in July 2015.
Renamed General Counsel in Jan. 2014.
Under Deputy Director, merged with Facilities and Maintenance to form Administration Department in 2002.
Under Fiscal Department, merged with Agency Accounting and Collections to form Collections in Aug. 1999.
Under Claims Department, renamed Claims Staff Unit in 1997.
Under Claims Department, merged with Policy Services and Agency Relations to form Policy Services, Loss Report Center, and Producer Relations in 1997.
Restructured as Communications and Corporate Relations Department in 2019.
Renamed Communications and Corporate Relations Committee in 2019.
Under Information Systems, merged with Computer Operations to form Operating Systems and Computer Operations in Jan. 1999.
Under Information Systems, renamed Computer Operations in 2003.
Within Underwriting Department, renamed Customer Service Center (Policy Services & Loss Reports) in 1998.
In Oct. 2013, merged with Customer and Community Services to form Marketing and Communications.
Under Claims Department, renamed Property Damage Unit in 2008. Claims Service Specialists and Loss Reports functions transferred to First-Call Express Unit.
Abolished in 2008.
Under Information Systems, renamed Applications Programming in 2003.
Under Information Systems, renamed Operating Systems in 1997.
Renamed Underwriting and Product Management in 2014.
Under Claims Department, in 2003 assumed personal injury protection functions to form Personal Injury Protection and Uninsured Unit.
Under Fiscal Department, reorganized in 1997 as Insured Collections and Uninsured Subrogation.
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e-mail: mdmanual@maryland.gov
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