In Feb. 2016, the Chief of Staff became responsible for the units under Administration.
APPLICATION DEVELOPMENT
Under Operations.
APPLICATION MANAGEMENT
Renamed Applications and Client Delivery Services.
APPLICATION SYSTEMS MANAGEMENT
Renamed Application Management in April 2015.
APPLICATIONS & CLIENT DELIVERY SERVICES
(F50B0403, formerly F10A0403, formerly 25.01.01.03)
FY2023 appropriation (reimbursable): $25,541,304; authorized positions:
100 Community Place, Crownsville, MD 21032
In June 1999, Applications and Client Delivery Services formed as Application Systems Management within Department of Budget and Management, and transferred to Department of Information Technology in July 2008. In April 2015, it reorganized as Applications Management, and later reformed under its present name.
Applications and Client Delivery Services designed, developed, implemented, maintained, and operated a fully integrated statewide administrative systems for accounting, budgeting, financial management, personnel, and other administrative functions. It oversaw Application Development; E-mail and Identity Management; Enterprise Resource Planning; Geospatial Services; and Web and eGov. Within Applications and Client Delivery Services, the Maryland Statewide Phone Directory also was maintained and updated.
Under Operations.
BUSINESS ANALYSIS & TRAINING
Under Operations.
CHIEF OPERATING OFFICER
COLLATERAL PROGRAMS
COMMUNICATIONS
CONTRACT ADMINISTRATION
CUSTOMER SERVICE CENTER
CUSTOMER SOLUTIONS
DATA & OPERATIONS
DATA SERVICES
DELIVERY PROGRAM MANAGEMENT OFFICE
DEPUTY SECRETARY
Position later divided into several Deputy Secretaries, each overseeing a particular unit.
DESKTOP SERVICES
DEVELOPMENT FUNCTIONAL
DEVELOPMENT TECHNICAL
DoIT PROCUREMENT & CONTRACT MANAGEMENT
E-MAIL & IDENTITY MANAGEMENT
EMERGENCY SUPPORT & BUSINESS CONTINUITY
END USER COMPUTING & SUPPORT
This unit oversaw Desktop Services and the Service Desk, which assisted State agency users to resolve any difficulties they encounter using statewide computer applications, such as the Financial Management Information Systems. Center provided on-line registration for training to use the Financial Management Information Systems, and maintained its Bulletin Board System, which provided daily updates on system problems, hour changes, batch cycle information, user group meetings, migrations, and other important information. In addition, Center assisted citizens using State agency websites maintained by the Department.
Under Operations.
ENTERPRISE ARCHITECTURE
ENTERPRISE ARCHITECTURE
This office worked to develop technically compatible information technology systems statewide, in both State and local government. By setting standards and establishing guidelines for Maryland's technical architecture framework, State agencies were helped to develop more efficient and effective information technology structures.
Disbanded by Oct. 2024.
ENTERPRISE INFORMATION SERVICES
Enterprise Information Services oversaw Customer Services, Enterprise Architecture, the Google Migration Team, Security Services, and Technical Services.
Disbanded in April 2015, with some functions going to Application Management and some to Infrastructure.
ENTERPRISE PROGRAM MANAGEMENT OFFICE
Enterprise Program Management helped State agencies acquire information technology services and products, including basic daily activities, such as internet and statewide intranet access, e-mail, computer server operations, and file sharing. It provided State agencies with Managed Security Services for maintaining network firewalls; and End User Services to support computer workstations; malware protection software, encryption, and host intrusion prevention system software. In addition, State agencies were provided with Infrastructure Services to host agency virtual services at a third-party service providers' hosting data center, and manage local agency area networks, including wireless network segments.
Disbanded by Oct. 2024.
ENTERPRISE RESOURCE PLANNING
Enterprise Resource Planning was responsible for computer applications that managed system of State government purchasing, accounting, payroll, personnel, and budgeting.
Under Operations.
ENVIRONMENT & AGRICULTURE
EXPERIENCE
EXTERNAL AFFAIRS
FINANCE
FINANCE & ADMINISTRATION
FINANCIAL MANAGEMENT
FISCAL SERVICES
GEOGRAPHIC INFORMATION SYSTEMS
GEOSPATIAL SERVICES
Appointed by Secretary of Information Technology, State Geographic Information Officer heads Geospatial Services.
Under Operations.
GOOGLE MIGRATION TEAM
GOVERNOR'S ADVISORY BOARD FOR TELECOMMUNICATIONS RELAY
HEALTH & HUMAN SERVICES
HOSTING CENTERS & TRANSPORT
Under Operations.
Under Operations.
IDENTITY & ACCESS MANAGEMENT
INFORMATION TECHNOLOGY PROCUREMENT
MARYLAND FiRST OPERATIONS
MARYLAND FiRST PROJECT
NETWORKS DIVISION
NETWORK MARYLAND
NETWORK OPERATIONS
OFFICE OF RURAL BROADBAND
Office helped local Maryland jurisdictions improve their access to high-speed internet. Moreover, Office identified sources of funds for these services, including federal funds, and helped local governments apply for them.
In April 2018, demonstration projects on the Eastern Shore and in Western Maryland were completed and came under the oversight of the Office. In addition, the Office worked to support and complement the assessments, evaluations, studies, and other work of the Task Force on Rural Internet, Broadband, Wireless, and Cellular Service, and act consistently with the goals and purposes of the Connecting Rural Maryland Act of 2017 (Chapters 620 & 621, Acts of 2017).
OPERATIONS
Operations was responsible for Client Services; Infrastructure; and the Office of Security Management.
Disbanded by Oct. 2024.
PLATFORM SERVICES
POLICY & PLANNING
PORTFOLIOS
PROJECT MANAGEMENT OFFICE
PROJECT OVERSIGHT OFFICE
PUBLIC SAFETY
SERVERS & STORAGE
SERVICE DESK
SERVICE DELIVERY
SOCIAL MEDIA & DIGITAL ENGAGEMENT
STATEWIDE RADIO SYSTEMS
STATEWIDE SECURITY SERVICES
Security Services set policy and established standards for secure use of State's information technology resources. To State agencies, Security Services provided guidance and education on security awareness, assisted in preparing disaster recovery plans, and granted login access to Department's secure websites and applications, such as Financial Management Information System.
Replaced by Office of Security Management in June 2019.
STRATEGIC PLANNING
STRATEGY & GOVERNANCE
SUPPORT TECHNICAL & FINANCIAL MANAGEMENT INFORMATION SYSTEMS
TECHNICAL ANALYSIS
TECHNICAL SERVICES
TELECOMMUNICATIONS ACCESS OF MARYLAND
TELECOMMUNICATIONS & NETWORK SERVICES
In Feb. 2016, disbanded, and functions remained with its units, Network Operations, and Voice Systems.
TRANSPORTATION & COMMERCE
USER TECHNOLOGY
VOICE SYSTEMS
For State agencies, Voice Systems coordinated the development, procurement, management, and operation of telecommunication equipment and systems for voice applications. The office provided technical advice and consultation services to State and local governments. By developing policies and standards for the acquisition and use of voice systems, Voice Systems promoted the compatibility of telecommunications systems within State agencies.
Under Operations.
WEB & eGOV
Origins of Web and eGov trace to Department of Budget and Management, where Web Systems was established formally within Office of Information Technology in July 2005. Web Systems became part of the Department of Information Technology in July 2008, and was placed under Operations in February 2009. In February 2015, Web Systems moved under Strategic Planning. In April 2015, Web Systems reformed as Web and eGov, and transferred to Application Management.
Web and eGov managed the State's Internet portal, which provides centralized on-line access to State agency websites for Maryland citizens. The Department's web presence also was managed by Web and eGov, which hosted certain statewide applications and community websites, and coordinates strategic initiatives, such as web branding.
Under Operations.
WEB SERVICES
WEB SYSTEMS
WIRELESS SERVICES
Search the Manual
Functions of the Chief Operating Office began in February 2009, when Operations formed to oversee Applications Systems Management, Enterprise Information Services, the Networks Division, and Web Systems. In February 2015, Web Systems transferred to Strategic Planning. Thereafter, the Chief Operating Officer was made responsible for Application Management, Infrastructure, the Statewide Radio System, and Statewide Security Systems in April 2015.
Disbanded by Oct. 2024.
Disbanded by Oct. 2024.
Restructured as End-User Computing and Support in Feb. 2016.
Disbanded by Oct. 2024.
Reformed as Data by Oct. 2024.
Disbanded by Oct. 2024.
Disbanded by Oct. 2024.
The Deputy Secretary oversaw four offices: Data Applications, Enterprise Architecture, Experience, and Operations.
Under Operations.
Reorganized as Business Analysis and Training in April 2015.
Reformed as Financial Management in April 2015.
In Oct. 2019, procurement functions moved to Department of General Services.
Under Operations.
Under Operations.
End-User Computing and Support began as Customer Services under Enterprise Information Services. It became Customer Service Center under Infrastructure in April 2015, and adopted its present name in February 2016.
Renamed Enterprise Planning and Architecture in April 2015.
Enterprise Architecture began as Enterprise Planning and Architecture. Formerly under Enterprise Information Services, it was renamed Enterprise Architecture and moved under Statewide Security Services in April 2015. To Office of Security Management, it transferred in June 2019. Thereafter, it was placed under the Deputy Secretary by 2023.
Enterprise Information Services began within Department of Budget and Management as Network and Technical Services, and became Enterprise Networking Services under Telecommunications in 1996. Enterprise Networking Services was made a main unit under Department of Information Technology in July 2002, reformed as Enterprise Infrastructure Systems in Jan. 2003, and reorganized as Enterprise Information Services in Nov. 2004. It transferred to Department of Information Technology in July 2008, and was placed under Operations in Feb. 2009.
In July 2002, Enterprise Program Management formed under State Information Technology as Contracts and Project Management and transferred to Strategic Planning as Project Management Office in July 2005. It was renamed Project Oversight Office in July 2010, and Project Management Office in April 2015. It was restructured under its present name in February 2016.
In 1991, Enterprise Resource Planning organized initially as Financial Management Information Systems (FMIS), which created a new, high-technology, administrative management system for State government. In 1996, it was placed under Office of Information Technology, and in July 2008 moved to Department of Information Technology. Under Application Systems Management, it reformed as Support Technical and Financial Management Information Systems in February 2009 and as Enterprise Resource Planning in April 2015.
Disbanded by Oct. 2024.
Disbanded by Oct. 2024.
Under Chief of Staff, disbanded by Oct. 2024.
Under Chief of Staff, renamed Fiscal Services.
Replaced by Operations by Oct. 2024.
Under Operations.
Renamed Financial Management in April 2015.
Renamed Geospatial in April 2015.
In April 2015, Geospatial Services formed under Application Management.
Reformed as E-mail and ID Management in April 2015.
In July 2020, transferred to Department of Disabilities (Chapter 586, Acts of 2020).
Disbanded by Oct. 2024.
Hosting Centers and Transport formed under Infrastructure in April 2015.
Under Office of Security Management, disbanded by Aug. 2024.
Renamed IT Procurement and Contract Management in April 2015.
Disbanded by Oct. 2024.
Disbanded by Oct. 2024.
Reorganized as Infrastructure in April 2015.
Renamed Network Operations in April 2015.
Under Operations.
In June 2017, Office of Rural Broadband was created by Governor (Executive Order 01.01.2017.14).
Headed by an Assistant Secretary, Operations reformed in January 2017 to oversee units formerly under the Chief Operating Officer.
Reformed as Platform and Client Services by Oct. 2024.
Reorganized as Resource Share Program in April 2015.
Replaced by Portfolio Officers by Oct. 2024.
Restructured as Enterprise Program Management in Feb. 2016.
Renamed Project Management Office in April 2015.
Disbanded by Oct. 2024.
Under Infrastructure, renamed Cloud Services in Nov. 2016.
Under Operations.
Disbanded by Oct. 2024.
Under Office of Secretary, renamed Communications in Feb. 2016.
Renamed Statewide Interoperable Communications in Dec. 2015.
Formerly under Enterprise Information Services, Security Services was made a separate division under Chief Operating Officer in April 2015.
Reorganized as Administration in April 2015.
Under Secretary.
Under Application Management, restructured as Enterprise Resource Planning in April 2015.
Under Operations.
Under Operations.
Under Operations, transferred to Dept. of Disabilities in July 2020 (Chapter 586, Acts of 2020).
Telecommunications and Network Services maintained Local Area Network, which connects electronically Department's Baltimore and Annapolis offices.
Disbanded by Oct. 2024.
Disbanded by Oct. 2024.
Voice Systems originated as Voice and Customer Services in 1996 under Telecommunications within Department of Budget and Management, became Technical Support Services in 1997, and Voice and Technical Services in 2002. As Voice Services, it transferred from Telecommunications to Enterprise Information Services in November 2004. It was made part of Networks Division in Department of Information Technology in July 2008. When Networks Division reformed as Infrastructure in April 2015, Voice Services was renamed Voice Systems and placed under Telecommunications and Network Services.
100 Community Place, Crownsville, MD 21032
Disbanded by Oct. 2024.
Renamed Web and eGov in April 2015.
Renamed Hosting Centers and Transport in April 2015.
Maryland Constitutional Offices & Agencies
Maryland Departments
Maryland Independent Agencies
Maryland Executive Commissions, Committees, Task Forces, & Advisory Boards
Maryland Universities & Colleges
Maryland Counties
Maryland Municipalities
Maryland at a Glance
Maryland Manual On-Line
e-mail: mdmanual@maryland.gov
|
|| Search the Archives || Education & Outreach || Archives of Maryland Online ] Governor General Assembly Judiciary Maryland.Gov
|