8-403. 8-404.

UNLESS THE TELEPHONE COMPANY OR RESELLER COMPLIES WITH
AUTHORIZATION AND CONFIRMATION PROCEDURES ADOPTED BY THE COMMISSION
AND BY FEDERAL LAW AND REGULATION, A TELEPHONE COMPANY OR RESELLER
MAY NOT, ON BEHALF OF A CUSTOMER:

(1) CHANGE, OR DIRECT ANOTHER TELEPHONE COMPANY OR RESELLER
TO CHANGE, THE CUSTOMER'S PROVIDER OF TELEPHONE SERVICE FOR WHICH
THERE ARE MULTIPLE PROVIDERS TELEPHONE COMPANY OR RESELLER, OR

(2) SELECT A TELEPHONE TELECOMMUNICATIONS SERVICE OPTION
FOR WHICH THE TELEPHONE COMPANY OR RESELLER IMPOSES A CHARGE; OR

(3) CHANGE THE PERSON WHO BILLS THE CUSTOMER OR THE
CUSTOMER'S BILLING ARRANGEMENT.

8-405.

(A) THIS SECTION APPLIES TO A TELEPHONE COMPANY OR RESELLER THAT
INITIATES AN UNAUTHORIZED CHANGE IN VIOLATION OF THIS SUBTITLE IN:

(1) A CUSTOMER'S TELEPHONE COMPANY:

(2) A CUSTOMER'S RESELLER:

(3) A CUSTOMER'S TELECOMMUNICATIONS SERVICE OPTIONS; OR

(4) THE PERSON WHO BILLS THE CUSTOMER OR THE CUSTOMER'S
BILLING ARRANGEMENT.

(B) A TELEPHONE COMPANY OR RESELLER THAT IS SUBJECT TO THIS
SECTION IS LIABLE:

(1) TO THE CUSTOMER THE CUSTOMER'S PREVIOUSLY SELECTED
TELEPHONE COMPANY OR RESELLER OR BOTH, AS DETERMINED BY THE
COMMISSION, FOR ALL LONG DISTANCE CHARGES, LOCAL EXCHANGE SERVICE
CHARGES, PROVIDER SWITCHING FEES, THE VALUE OF ANY PREMIUMS TO WHICH
THE CUSTOMER WOULD HAVE BEEN ENTITLED, AND OTHER RELEVANT CHARGES
INCURRED BY THE CUSTOMER IN THE FIRST 30 DAYS OF THE UNAUTHORIZED
CHANGE; AND

(2) TO THE CUSTOMER'S LOCAL EXCHANGE PROVIDER FOR THE
CHANGE FEES FOR THE UNAUTHORIZED CHANGE AND REINSTATING THE
CUSTOMER TO THE ORIGINAL TELEPHONE COMPANY OR RESELLER

8-404. 8-406.

(A) WHEN A CUSTOMER, OR A TELEPHONE COMPANY OR RESELLER
PROVIDING NEW TELEPHONE TELECOMMUNICATIONS SERVICE ON BEHALF OF THE
CUSTOMER, MAKES A CHANGE IN TELEPHONE SERVICE PROVIDER THE CUSTOMER'S
TELEPHONE COMPANY OR RESELLER, THE TELEPHONE COMPANY OR RESELLER