WILLIAM DONALD SCHAEFER, Governor                   Ch. 388

SECTION 2. AND BE IT FURTHER ENACTED, That this Act shall
take effect June 30, 1988.

Approved May 17, 1988.

CHAPTER 388

(House Bill 241)

AN ACT concerning

Health Maintenance Organizations - Complaints of
Members and Subscribers

FOR the purpose of requiring the Secretary of Health and Mental
Hygiene, with the advice of the Insurance Commissioner, to
adopt regulations to establish a certain system for the
receipt and investigation of complaints of members and
subscribers of health maintenance organizations concerning
the operation of any health maintenance organization in the
State; specifying that the complaint system established
shall include certain criteria and procedures; requiring
documentation of certain determinations; requiring notice of
the complaint system to be included in certain contracts;
requiring the Secretary of Health and Mental Hygiene to
report to the General Assembly on or before a certain date
each year on the complaint system established; requiring the
annual report on the complaint system to include certain
information; and generally relating to the creation of a
complaint system to respond to the complaints of members and
subscribers of health maintenance organizations concerning
the operation of health maintenance organizations in this
State.

BY repealing and reenacting, without amendments,

Article - Health - General
Section 19-701(e), (f), and (h)
Annotated Code of Maryland
(1987 Replacement Volume)

BY adding to

Article - Health - General
Section 19-705.2
Annotated Code of Maryland
(1987 Replacement Volume)

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