way Administration, the American Association of
State Highway and Transportation Officials, and
kindred groups The Office also works with other
units to analyze issues, develop policy, and recom-
mend State and federal highway legislation

OFFICE OF PLANNING & PRELIMINARY
ENGINEERING
Neil J Pedersen, Director
(410)333 1110

Created in 1985, the Office of Planning and
Preliminary Engineering directs and manages sys-
tems planning and project planning for the Stare
Highway Administration and develops the six year
capital program of the Administration

OFFICE OF REAL ESTATE
Robert J Fmck, Director
(410)333 1666

The Office of Real Estate dates from 1930 when
the Right of Way Department was created under
the State Roads Commission The Office directs
statewide acquisition of land and relocation of peo-
ple and businesses necessary tor the construction of
State Highway Administration projects in the Con-
solidated Transportation Program If the amicable
purchase of land is not possible, the Office requests
authorization from the State Roads Commission to
condemn property The Office also leases proper
ties of the State Highway Administration, sells ex
cess land parcels, and licenses billboards and other
outdoor advertising along State highways

MASS TRANSIT ADMINISTRATION

John A Agro, Jr , Mass Transit Administrator
Dianna Rosborough, Deputy Administrator

6St Paul St, 2nd floor
Baltimore, MD 21202—1614 (410) 767 3943

The Mass Transit Administration originated as the
Metropolitan Transit Authority in 1961 (Chapter670,
Acts of 1961) The Administration was created as part
of the Department ofTransportanon in 1970 (Chapter
526, Acts of 1970) The Administration develops,
constructs, and operates the Baltimore Metro subway
system, the Central Light Rail Line, and the Maryland
Commuter (MARC) Rail Passenger Service
Operating and maintaining the public bus, sub
way and rail systems, the Mass Transit Administra-
tion is responsible tor public transportation The
metropolitan area served encompasses Anne Arun
del County, Baltimore City, and Baltimore County
Commuter bus service also links Howard and Har
ford Counties to Baltimore City, and southern
Maryland to Washington, DC The Administration
also gives technical and financial assistance to de

velop or improve public transportation in small
urban areas throughout the State (Code Transpor
tation Article, sees 7-101 through 7 706)
Administration functions are carried out by the
Mass Transit Administration Police, and eight of
fices Administration, Customer Services, Engi
neenng, Finance, Planning and Programming, Real
Estate and Freight Services, Transit Communica-
tions, and Transit Operations

MASS TRANSIT ADMINISTRATION CITIZENS
ADVISORY COMMITTEE

Thomas Sunsen, Jr , Chair
Ruth F Silverstone, Coordinator
(410) 767 3942

Appointed by the Secretary of Transportation,
members of the Citizens Advisory Committee serve
three year terms

OFFICE OF CUSTOMER SERVICES
Ellisa C Darnall, Director
(410) 767 8348

The Office of Customer Services is responsible
for four divisions Certification, Customer Services,
Marketing, and Transit Information Services

CERTIFICATION DIVISION
Peter Owens, Manager
(410) 333 4347

The Certification Division issues MTA photo
identification cards to qualified senior citizens and
persons with disabilities for use on regular and
handicapped modes of transit The Division in
forms potential riders of tares and services At
schools and rehabilitation centers, it trains riders to
use mass transit

( USTOMER SERVICES DIVISION
Beth Robinson, Manager
(410)7678352

The Customer Services Division distributes time
tables and other information about public transpor-
tation It sells tokens and discounted passes, and
processes customer refunds for all modes of transpor
ration It also responds to recommendations and
complaints from nders and resolves problems In
addition, the Division holds fairs and conferences, and
mounts displays to inform citizens about public trans
portanon At Union Station in Washington, DC, the
Division runs a customer service booth

MARKETING DIVISION
Patnce M Malloy, Manager
(410) 767 8755

The Marketing Division develops and imple
ments consumer marketing programs It manages
a revenue contract that grants advertising rights on