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Ch. 141
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2002 LAWS OF MARYLAND
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10-1103.
(A) EACH STATE DEPARTMENT, AGENCY, OR PROGRAM LISTED OR
IDENTIFIED UNDER SUBSECTION (C) OF THIS SECTION SHALL TAKE REASONABLE
STEPS TO PROVIDE EQUAL ACCESS TO PUBLIC SERVICES TO FOR INDIVIDUALS WITH
LIMITED ENGLISH PROFICIENCY.
(B) REASONABLE STEPS TO PROVIDE EQUAL ACCESS SHALL BE ACHIEVED BY
TO PUBLIC SERVICES INCLUDE:
(1) THE PROVISION OF INTERPRETERS FOR PERSONS WHO CANNOT
ADEQUATELY UNDERSTAND OR EXPRESS THEMSELVES IN SPOKEN ENGLISH ORAL
LANGUAGE SERVICES FOR INDIVIDUALS WITH LIMITED ENGLISH PROFICIENCY:
(I) , WHICH MUST BE THROUGH FACE-TO-FACE, IN-HOUSE ORAL
LANGUAGE SERVICES IF CONTACT BETWEEN THE AGENCY AND INDIVIDUALS WITH
LIMITED ENGLISH PROFICIENCY IS ON A WEEKLY OR MORE FREQUENT BASIS; OR
(I) THROUGH TELEPHONE AND PRIVATE ORAL LANGUAGE
SERVICES IF CONTACT BETWEEN THE AGENCY AND INDIVIDUALS WITH LIMITED
ENGLISH PROFICIENCY IS ON A LESS FREQUENT THAN MONTHLY BASIS;
(2) (I) THE TRANSLATION OF FORMS AND VITAL DOCUMENTS
ORDINARILY PROVIDED TO THE PUBLIC INTO ANY LANGUAGE SPOKEN BY ANY
LIMITED ENGLISH PROFICIENT POPULATION THAT CONSTITUTES 3% OF THE
OVERALL POPULATION WITHIN THE GEOGRAPHIC AREA SERVED BY A LOCAL OFFICE
OF A STATE DEPARTMENT, AGENCY, OR PROGRAM AS MEASURED BY THE UNITED
STATES CENSUS; AND
(II) PROVIDING THE THE PROVISION OF FORMS AND VITAL
DOCUMENTS IN TRANSLATED UNDER ITEM (I) OF THIS PARAGRAPH ON A STATEWIDE
BASIS TO ANY LOCAL OFFICE AS NECESSARY; AND
(3) ANY ADDITIONAL METHODS OR MEANS NECESSARY TO ACHIEVE
EQUAL ACCESS TO THE STATE PROGRAM PUBLIC SERVICES.
EACH STATE DEPARTMENT, AGENCY, OR PROGRAM SHALL ADOPT
REGULATIONS IMPLEMENTING THE REQUIREMENTS OF THIS SUBTITLE BY MARCH 1,
(C) (1) THE DEPARTMENT OF HUMAN RESOURCES, IN CONSULTATION WITH
THE OFFICE OF THE ATTORNEY GENERAL, SHALL PROVIDE CENTRAL COORDINATION
AND TECHNICAL ASSISTANCE TO PROGRAMS TO AID COMPLIANCE WITH THIS
SUBTITLE;
(2) (C) THE PROVISIONS OF THIS SUBTITLE SHALL BE FULLY
IMPLEMENTED ACCORDING TO THE FOLLOWING SCHEDULE:
(I) ON OR BEFORE JULY 1, 2003, FULL IMPLEMENTATION BY:
1. THE DEPARTMENT OF HUMAN RESOURCES;
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- 1458 -
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