MARVIN MANDEL, Governor

465

(2)       THE COMPUTATION OF ANY AMOUNT; OR

(3)         ANY SIMILAR ERROR OF AN ACCOUNTING
NATURE.

(B)       EXCEPTION.

THE PROVISIONS OF THIS SECTION DO NOT APPLY TO A
STATUS INQUIRY MADE UNDER §12-510 IP A BILLING ERROR IS
NOT ASSERTED BY THE BUYER.

(C)       BUYER'S INQUIRY.

IF, ON RECEIPT OF A BILLING STATEMENT FROM A HOLDER,
A BUYER BELIEVES THE BILLING IS IN ERROR, HE MAY INQUIRE
AS TO THE COMPUTATION OF THE STATEMENT. THE INQUIRY BY
THE BUYER SHALL:

(1)         BE MADE WITHIN 60 DAYS OF RECEIPT OF THE
BILLING STATEMENT WHICH CONTAINS THE CLAIMED ERROR;

(2)      BE IN WRITING AND SENT TO THE HOLDER BY
MAIL AT THE ADDRESS DESIGNATED ON THE STATEMENT PURSUANT
TO §12-503(H) OF THIS SUBTITLE; AND

(3)         SET FORTH SUFFICIENT INFORMATION TO
ENABLE THE HOLDER TO IDENTIFY:

(i) THE BUYER AND THE ACCOUNT;

(ii) THE AMOUNT AND TRANSACTION SHOWN IN THE
BILLING STATEMENT WHICH THE BUYER IN GOOD FAITH BELIEVES
TO BE A BILLING ERROR; AND

(iii)        THE FACTS PROVIDING THE BASIS FOR THE

BUYER'S BELIEF THAT THE BILLING STATEMENT IS IN ERROR.

(D)       HOLDER'S DUTIES.

ON RECEIPT OF AN INQUIRY UNDER THIS SECTION, THE
HOLDER SHALL:

(1)    WITHIN 30 DAYS AFTER ITS RECEIPT, MAIL A
WRITTEN ACKNOWLEDGEMENT TO THE BUYER; AND

(2)   WITHIN 60 DAYS AFTER ITS RECEIPT, BEFORE
TAKING ANY ACTION TO COLLECT THE AMOUNT BELIEVED BY THE
BUYER TO BE A BILLING ERROR:

(i) MAKE APPROPRIATE CORRECTIONS IN THE
ACCOUNT AND MAIL TO THE BUYER A WRITTEN NOTICE WHICH
STATES THAT THE AMOUNT BELIEVED TO BE IN ERROR HAS BEEN
CORRECTED AND WILL BE SO SHOWN ON THE NEXT BILLING
STATEMENT MAILED TO HIM; OR