Traditional customer service
with a smile

Those are just some of the comments made by grateful taxpayers about
the service they received from the Comptroller's Office. "Serving the
people" is the cornerstone of Comptroller Schaefer's philosophy of gov-
ernment, and dedication to superior customer service is a hallmark of his
administration.

The Comptroller's Office works to help its many customers in the
public, in the business community, and in other government agencies
year 'round. In fiscal year 2000, the agency's taxpayer service section
answered almost a million telephone calls, not including automated lines,
more than 10,000 letters, and more than 14,000 e-mail inquiries. One

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COMPTROLLER OF MARYLAND