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Report of the Comptroller, 1997-98
Volume 197, Page 28   View pdf image (33K)
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Harnessing Technology
for Taxpayers
Although
he was
born before
World War I
Goldstein
embraced
high technology
as an enduring
tool to serve
taxpayers
[See page image]
Comptroller Goldstein helps Dorothy Harried demonstrate Maryland's first-in-
the-nation, intelligent data imaging system to process income tax returns.
Photo by Mike Waish

Marylanders knew Louis Gold-
stein as the man who delivered
Maryland income tax refunds to them
in record time. His reputation for
prompt, efficient, and personal service
was captured by a local newspaper
cartoon - showing a taxpayer mailing
a return while the comptroller appears
almost simultaneously with a refund
check.
The technology for this service
included apioneering process for
imaging tax forms, a consolidated tax
administration system, electronic tax
filing, and nationally recognized
online services.
28
Maryland became the first state in
the nation to allow new businesses to
register online and one of the first to
let taxpayers check the status of their
state refund checks online. Expanded
direct deposit of tax refunds will
ensure the Comptroller's Office
maintains its reputation for getting
taxpayers' money back in their hands
as quickly as possible.
The comptroller also made sure
electronic funds transfer would work to
the state's advantage. More than half
of the revenue the agency collects now
comes in through EFT, in paperless
filings from businesses.


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Report of the Comptroller, 1997-98
Volume 197, Page 28   View pdf image (33K)
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