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PRODUCTIVITY AWARDS
In an effort to highlight the hard work and dedication of
its staff, Reference Services has initiated a Productivity
Awards program. The reference management team reviews the
daily productivity reports filed by staff over
approximately a month long period. The reports cover all
areas of work performed by reference personnel such as
vital records, file retrieval, research letters, email
responses, phone calls, reference desk assignments,
coding, keyboarding, and other miscellaneous duties
required in the course of a day. Attendance is also given
due consideration as an important component of a high work
ethic.
R.J. Rockefeller, Reference Services Director, has
noticed a uniformly increasing scale of work units being
produced since the daily reports have been instituted.
According to Rocky, "Self-awareness alone helps us
increase our productivity and reduce our response
time."
We are proud of the work of all our employees and
especially of the first two award recipients: Lee Evans in
April and Tony Murphy in May.
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REFERENCE SERVICES POLICY CHANGES
To help make things run more smoothly in the Search Room,
a new microfilm policy went into effect on June 7. With
the approval of the Reference and Research Advisory
Committee, Reference Services has instituted a Yellow
Block system. Patrons will be issued one wooden yellow
block along with their locker key, desk tag, and debit
card, all with the same number. When the patron removes a
reel of microfilm from a drawer, he or she will fill the
space with the yellow block. When finished with the reel
(including reader printer copies, if necessary), the
patron will return the film to the space occupied by the
appropriately numbered yellow block. Patrons will be
limited to the use of one reel of film at a time. Signs
are posted in the film room notifying patrons of this new
policy.
It is hoped that this new system will cut down on the
considerable time and effort staff have spent in the past
reshelving microfilm and leave them more time to answer
patrons' questions, provide reproductions, and retrieve
documents.
The next policy change for Archives' patrons involves
price increases in vital records and general research and
copies. These have also been approved by the Reference and
Research Advisory Committee. The reasons for the increases
are rising costs. The reference staff payroll has
increased by 7 percent per year since the last fee
increase three years ago, and, as the Archives continues
to be only 60 to 70 percent funded by general funds, the
need to raise special funds has grown.
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