S.B. 785                                                 VETOES

(20)   A description of the existence and role of the resident association;
[and]

(21)    A DESCRIPTION OF THE INTERNAL GRIEVANCE PROCEDURE,; AND
INCLUDING:

(I) THE OPPORTUNITY FOR A SUBSCRIBER TO SUBMIT A WRITTEN
GRIEVANCE IN ANY FORM TO THE PROVIDER;

(II) PROMPT INVESTIGATION OF A SUBSCRIBER'S GRIEVANCE AND
A HEARING IN NECESSARY SITUATIONS;

(III) THE MANNER IN WHICH THE CAUSE OF A GRIEVANCE WILL BE
OR ATTEMPT TO BE ALLEVIATED OR REMEDIED DURING AN INVESTIGATION OF A
GRIEVANCE;

(IV)   THE REQUIRED PARTICIPATION OF ONE OR MORE INDIVIDUALS
AUTHORIZED BY THE PROVIDER TO TAKE CORRECTIVE ACTION TO REMEDY THE
CAUSE OF A GRIEVANCE;

(V)     THE RIGHT OF THE SUBSCRIBER WHO SUBMITTED THE
GRIEVANCE AND OF OTHER SUBSCRIBERS ON BEHALF OF THE AGGRIEVED
SUBSCRIBER TO PARTICIPATE IN THE GRIEVANCE PROCEDURE;

(VI) THE RIGHT OF A SUBSCRIBER WHO SUBMITTED A GRIEVANCE
TO BE NOTIFIED OF THE DISPOSITION OF THE SUBSCRIBER'S GRIEVANCE AND ANY
CORRECTIVE ACTION TAKEN; AND

(VII) THE RIGHT OF SUBSCRIBERS TO ESTABLISH AND PARTICIPATE
ON A SUBSCRIBER GRIEVANCE PANEL THAT:

1. IS COMPOSED OF SUBSCRIBERS ONLY;

2. PRESENTS GRIEVANCES TO THE PROVIDER, FACILITY
MANAGERS, ADMINISTRATORS, OR STAFF, PUBLIC OFFICIALS, AND ANY OTHER
INDIVIDUALS ON BEHALF OF A SUBSCRIBER; AND

3. WORKS WITH THE PROVIDER, FACILITY MANAGERS,
ADMINISTRATORS, AND STAFF OR ANY OTHER INDIVIDUALS WITHIN OR OUTSIDE
THE FACILITY TO IMPROVE THE QUALITY OF CARE FOR SUBSCRIBERS; AND

[(21)] (22) Such other material information concerning the facility or the
provider as the Department requires or that the provider wishes to include.

(d)     The disclosure statement shall contain a cover page that states, in a
prominent location and type face, the date of the disclosure statement and that the
issuance of a certificate of registration does not constitute approval, recommendation,
or endorsement of the facility by the Department, nor is it evidence of, or does it attest
to, the accuracy or completeness of the information set out in the disclosure
statement.

(e)     Any amended disclosure statement:

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